A conversation with Danielle Rozon, General Manager of Le Notre-Dame
|Interview
Last December, Danielle Rozon took the reins as General Manager of Repentigny’s Le Notre-Dame residence. To mark her new position, we sat down with her to learn more about her journey and goals. Get ready to meet a genuine and energetic leader dedicated to spreading joy.
Danielle, can you walk us through your career path?
Sure. I’ve spent most of my career in retail, working with big-box stores. I was a director at Patrick Morin, Réno-Dépôt and Bureau en gros for over a decade. I even did a stint as a regional director. But my true passion is working in-store, building and training teams. I began running stores at a rather young 23 years old.
What brought you to Le Groupe Maurice?
My mentor, Jacqueline Gravel, actually works here. She’s held the position of Assistant Vice President – Operations since last March. I have immense respect for her, as we’ve developed a strong professional relationship over the years. As you might expect, Jacqueline also has a background in retail. Last fall, she reached out to talk about Le Groupe Maurice. I had been considering a career change for at least 10 years, but it hadn’t happened due to various circumstances.
She invited me to visit one of the residences, and that’s when I discovered this wonderful company. I loved the idea of applying my management skills in a new way, and I was drawn to the more personal, human side of the work. It really lit a fire under me! After visiting Le Notre-Dame, I called Jacqueline and told her I was smitten. The residents were so warm and welcoming. That’s when I knew I had to start the hiring process. I think Jacqueline was spot on to think of me for this role.
What does this career shift mean to you?
I’d say it’s the ultimate challenge. I’ve never run a seniors’ residence before, but I’m excited to make a real difference. My goal is to build lasting connections with the staff and residents. In other words, I’m here to stay!
What skills or experiences from your past can you leverage at Le Notre-Dame?
I’m passionate about helping people grow. I think my coaching skills will be a huge asset. I’m also a big believer in transparency and open communication. I love giving constructive feedback that helps my team members learn and improve.
What motivates you in your role as general manager?
Over the past month, I’ve learned so many remarkable things from the people here. We have centenarian residents who actively participate in activities, which I find truly amazing. Older people are so pleasant and full of life when they come to chat with me.
I soon discovered that this role would be incredibly rewarding on a personal level. I’m comfortable with managing finances and expenses, but the joy and wisdom that seniors share with me is something I couldn’t have experienced anywhere else. Being in a residence has opened my eyes to a whole new world.
What are your greatest strengths and qualities?
I’m a ball of energy and positivity. Even after just a month here, residents have been coming up to me to say how much they love my vibe. They appreciate how present and attentive I am, and that means the world to me. I’m also a strong communicator and an active listener; transparency is also key for me. I value honesty and straightforwardness.
What do you hope to bring to Le Notre-Dame?
I want to bring a sense of kindness and compassion. I think it’s so important to care for older people. I want to be there for them, listen to them and give them the attention they deserve. Like the time I spent half an hour chatting with a resident about his love of German Shorthaired Pointers!
Later, his wife came up to thank me for chatting with him. She said he didn’t often get to talk about his beloved dogs, which he used to breed. I had made his day, and that really got to me. I had no idea my actions could have such a big impact on the residents. Naturally, I also want to bring my energy and positivity – it’s just part of who I am.
What do you find most rewarding about working with older individuals?
I’ve never received so much love and affection so easily. It touches my heart, and it motivates me to make a difference. I find the role of general manager in a retirement residence to be incredibly fulfilling. To be honest, I didn’t realize just how rewarding it would be!
What do you want to say to the residents of Le Notre-Dame?
I want them to know that I chose them. I said it on my first day, and I’m saying it again. I chose Le Notre-Dame because I genuinely want to be here. And I also want to thank the residents for welcoming me with open arms. I get showered with love every day, and I feel so lucky to be a part of their daily lives.
Okay, let’s get a bit more personal. Do you have a favourite sport, Danielle?
I’m a huge golf fan. It’s a real passion of mine! I also love hiking in the mountains.
What season do you like best?
I absolutely adore autumn. The cool weather is perfect! And, of course, I get to enjoy my two favourite sports.
Do you have a hidden talent?
I used to paint on wood, which might surprise people since I’m such an energetic and sporty person. Nobody thought I’d take the time to do something like that.
What new personal challenge do you hope to take on this year?
I’ve been wanting to try yoga, among other things, because I’m a bit of a workaholic (laughs). I imagine yoga would help me relax. I haven’t done it yet, but it’s one of my upcoming challenges.
If you had a magic wand, what would you wish for?
I would truly wish that everyone had enough to eat. And it breaks my heart to see sick kids. So, with a magic wand, I’d make hunger and childhood illness disappear.
What motivates you to get up every morning?
Right now, I genuinely feel that I’m making a positive impact on people’s lives – which is a great incentive to get out of bed!
Danielle Rozon, thanks so much for this wonderful chat. We wish you all the best as you embark on this exciting new journey. It’s sure to be a deeply rewarding experience!